Survey | Qualtrics Survey Software

Our records show that you had a recent service contact with our SSD office. SSD would really appreciate it if you would take the time to help us understand what things need improvement and what we’re already doing right! This survey is confidential and anonymous.

Please list the semester of your contact with SSD regarding this point of service survey.

Please indicate which best describes you.

A student considering enrolling with the SSD office.
A student enrolled with the SSD office.
An alumni who was enrolled with the SSD office while attending UWEC.
A faculty/staff member.
Other:

What did your contact with SSD involve? (Check all that apply.)

I learned about the SSD office and/or documentation required for SSD enrollment consideration.
I had a SSD intake appointment to enroll.
I received my VISA identifying my approved accommodation requests.
I was assisted in the application process to become a RFB&D student individual member.
I utilized available assistive technology.
Other

How did we do in assisting you?

Exceeded expectations	Met expectations	Did not meet expectations

Were you assisted in a timely manner?

Exceeded expectations	Met expectations	Did not meet expectations

Were reception/phone personnel (Program Associate or Student Receptionist) professional and courteous?

Exceeded expectations	Met expectations	Did not meet expectations	Not Applicable

Was the professional staff member (Director or Academic Coordinator) courteous?

Exceeded expectations	Met expectations	Did not meet expectations	Not Applicable

Was your inquiry resolved?

Exceeded expectations	Met expectations	Did not meet expectations	In progress

How was your overall experience with SSD?

Exceeded expectations	Met expectations	Did not meet expectations

If we did not meet your expectations in one or more areas, please give us more specifics as to why not and provide suggestions for improvement.

How did your involvement with SSD enhance your learning?

General suggestions or comments:

If you want to further discuss your experience, please email Kathy Hurley, Director of SSD, at hurleyks@uwec.edu or call (715) 836-4542. Thank you for your valuable input!